Shipping Policy

Where We Ship

Right now, we ship across all 50 U.S. states (yes, even you, Alaska and Hawaii!). We’re not shipping internationally just yet — but we’re working on it, so stay tuned.
Note: We currently don’t ship to P.O. Boxes, military addresses (APO/FPO), or U.S. territories.

Processing Your Order

As soon as you place your order and your payment goes through, we get to work!

Orders placed before 2:00 PM EST (Mon–Fri) usually head into processing that same day.

Orders placed after 2:00 PM, or on weekends or holidays, are processed the next business day.

Busy shopping season (hello, Black Friday)? Processing may take a bit longer — up to 1–2 extra days.

We’ll always keep you posted via email if anything delays your order.

Delivery Timeline

Once your order ships, it usually takes 2–4 business days to arrive.

Keep in mind, delivery might be affected by:

Your location (city vs. remote)

Weather delays

Carrier issues

National holidays

Haven’t received your goodies after 7 business days? Shoot us an email — we’re on it!

Shipping Methods

We team up with top-notch carriers like:

USPS

UPS

FedEx

Our system chooses the fastest and safest option based on your location.

How Much Does Shipping Cost?

We keep it simple: flat $6.99 for all domestic orders — no matter where you are or how big your package is.

Watch out for free shipping promos! We announce them via our site and emails.

Tracking Your Order

You’ll get a tracking number once your order ships so you can follow its journey:

See when it leaves our warehouse

Get delivery estimates

Watch for real-time updates

If tracking hasn’t updated after 72 hours, let us know — we’ll dig into it.

Shipping Issues? We’ve Got Your Back

We’re here for you if:

Tracking is stuck for more than 5 days

Your order says “delivered” but it’s MIA

Your items arrive damaged

Your package hasn’t shown up after 7 business days

Contact us anytime at support@cloult.com and we’ll sort it out fast.

Response Time: Usually within 1 business day
Resolution Options: Replacement, refund, or carrier claim support