Return Policy

Your satisfaction is our priority. While we aim to deliver exceptional quality with every order, we understand that returns may sometimes be necessary. Please review the following policy carefully to ensure a smooth and transparent return experience.

Return Eligibility Criteria

To qualify for a return, the item must meet all of the following conditions:

The product remains unworn, unused, and in its original condition.

All original tags and labels are intact.

It is returned in the original packaging.

A valid proof of purchase (such as an order confirmation or invoice) is included.

We reserve the right to deny returns that do not meet these criteria.

Return Period

Returns must be initiated within 30 days from the date you received your package, based on carrier tracking confirmation. Requests made beyond this period may not be eligible for processing.

Initiating a Return Request

To initiate a return, please contact our customer care team via support@cloult.com. Your message should include:

Your full name and order number.

A brief description of your reason for returning the product.

A copy of your receipt or order confirmation.

A photo or video of the item, especially if it’s damaged or not as expected.

Our support team will respond within 72 business hours with further steps and instructions.

Return Shipping Guidelines

Unless the return is due to a mistake on our part (e.g., defective, incorrect, or damaged item), return shipping fees are the responsibility of the customer.

Original shipping charges are non-refundable.

In eligible error cases, we will cover the return cost or provide a prepaid label.

Exchange Policy

We gladly offer exchanges for the following reasons:

You received a damaged product.

The item is defective or malfunctioning.

You received an incorrect item (wrong size, color, or style).

To initiate an exchange, please contact us at support@cloult.com, and we’ll guide you through the next steps.